Yes, you can cancel your pickup request at any time by emailing customersupport@shipcamps.com. In your email, please include the name on your order along with the pickup date and location.

Yes. If for any reason you need to cancel an order, please submit your cancellation request via email to customersupport@shipcamps.com.

You will obtain a full refund if you cancel a shipment at least 48 hours prior to the scheduled pickup or drop-off date. Any cancellations inside of 48 hours will incur a $10 late cancellation fee per order.

Yes. To request a new pickup date or location for your order, please send us an email to customersupport@shipcamps.com.

Please include the name on the order, your original pickup date and/or location, and the new requested pickup date and/or location.

Yes, $1,000 of complimentary insurance is included per bag for all domestic and international shipments. You have the option to insure up to $ 7,500 for a nominal cost.

Ship Camps recommends you select an amount that best matches the total estimated value of the item you are shipping. This would include the total value of the items inside your camp bag.

Shipment insurance protects against complete loss of your shipped item or against any physical damage that has occurred to the shipment while in transit. For items not shipped in a box, the outside casing is considered the shipping container and will not be insured.

No. You can ship a camp bag or camp trunk without a box. Click here to see what can be shipped.

Yes. Ship Camps offer two different size/weight options. At the time of booking you will be able to select the size/weight of your shipment.

0-44 inches / 0-70lbs

44 inches+ / 70-90lbs (+ $15.00)

To figure out the size of your camp bag or trunk you will need to measure the length of the longest side to see if it is greater or less than 44 inches.

Bags or trunks longer than 44 inches will need to opt in for the 44 inches + option for $15.00

If your bag or trunk is less than 44 inches but you know it will be over 70lbs, please select the option for 44 inches+ / 70-90lbs for an additional $15.00.

Yes, you can box your bag or trunk if you wish. Ship Camps does not provide boxes. You can purchase a shipping box at your local carrier store or a shipping supplies store near you.

Your camper's luggage needs to be packed in a camp duffel bag/soft trunk or hard trunk. Make sure the bag or trunk is completely sealed and all zippers, buckles, and latches are tight and secure. Ship Camps will provide a welcome packet that contains your shipping labels, easy to attach luggage tags, bags tags, and zip ties. You will need to secure the shipping label and bag tag to the baggage with the materials supplied by Ship Camps in the welcome packet.

Yes. Bags and cases that are being shipped to camp internationally should not be locked for customs reasons. For more information regarding specific packing instructions for shipping your luggage internationally, please visit the Ship Camps support center.

No, you do not need to send your campers return labels to camp. We will take care of sending your campers return labels to your camp with the necessary supplies to securely attach the labels.

You will be notified once the return shipping labels are on the way to your campers camp!

Upon placing your order, you will receive a confirmation email including your itinerary, shipping label(s), and a Ship Camps Tracking ID for each shipment. By clicking on the Tracking ID link in the email, you will be taken directly to your order on Ship Camps which will provide you with the latest tracking information and details.

If you need help with tracking your shipment or have questions regarding the status of your shipment, you may contact our customer support team for further assistance.

If you have your Ship Camp Tracking ID readily available, click here to track your camper's shipment.

Yes. Once your camper's camp gear has been delivered, you will receive a notification via email.

Yes. Once your camper's camp gear has been collected, you will receive a notification via email.

Yes. We do offer Next Day Air shipments and some have specific commitment times (i.e. 10:30 AM, 12:30 PM). These times vary depending on zip code and location.

If you need your child’s camp gear to arrive by a certain time via Next Day Air service, please contact our customer support team for assistance.

Ship Camps will make every effort to ensure the on-time delivery of international shipments. Customs and other factors within the carrier's control including the legibility of customs forms may affect delivery times, which are outside our control. Our international logistics specialists will make every effort to aid and assist in getting any package through customs both at home and abroad.

Ship Camps guarantees all deliveries by the end of the day, without a signature required. Have a request or instructions for the driver? Please give our customer support team a call at (855) 540-2267 or send us an email at customersupport@shipcamps.com so we can assist in providing you and the carrier with the proper information.

Once your account has been created, you will have access to an address book for easy rebooking of shipments, stored payment information, and quick access to your shipment history. You will also be eligible to receive special email promotions and shipping offers.

For additional information regarding your Ship Camps account features and benefits, please visit our support center!

Ship Camps partners with overnight residential camps and through that partnership the camp will gain access to some great benefits they can pass along to their families. A few highlights of becoming a partner include discounted rates, complimentary shipping supplies, a dedicated account manager, custom partner pages and much more. For additional information on how to become a partner with Ship Camps, please email sales@shipcamps.com.

Yes! Signing up is absolutely free. You can create an account here!

Yes, to ship to camp internationally or to get an international quote, you can click here to generate a free quote, email customersupport@shipcamps.com with your pick-up location, delivery location, and dates your child is attending camp or call us at (855) 540-2267.

Camp bags and camp trunks that are being shipped to camp internationally should not be locked for customs reasons.

Please visit our support page for additional information regarding international shipping, or email us at customersupport@shipcamps.com.

No. Due to customs regulations, you are NOT allowed to lock your international camp shipment.

In order to file a claim, a Ship Camps Claims Form must be submitted to a claim’s representative along with photographs of the damaged merchandise. All outer packaging (roller suitcase, duffel bag, trunk or box) used for shipping must be made available for either a physical or photo inspection by Ship Camps or its Logistics Partners.

• A photo of the original shipping label with the tracking number visible.
• Photos of your duffel bag, trunk or box used for shipping with the shipping label attached and in view. Please ensure the image(s) include a view of the entire roller suitcase, duffel bag, trunk or box. The photos should depict the condition in which the shipment arrived.
• A minimum of two photos of your damaged item(s). For missing item(s), proof of damage to the outer packaging (roller suitcase, duffel bag, trunk or box) will be required in order to process your claim.
• Proof of value (online quote including the entire URL, a screenshot of the payment page including the entire URL)

The length of the claims process can vary and may take up to 30 days to complete. Should you have additional questions with regards to your claim or need assistance completing the Ship Camps Claims Form, please do not hesitate to contact a Ship Camps Claims Representative.

Yes! Signing up is absolutely free. You can create an account here!

Go to Ship Camps and look for the registration link at the top-right. You’ll be guided through a simple process. Registration requires no commitment and only takes a few moments.

A Ship Camps account is completely free and the benefits are endless! Some of the benefits include:

• Access to exclusive Ship Camps offers throughout the year
• Easy access to all current and previous shipments
• Stored account payment information
• Address book to make it even easier to place your order online

Registration for the 2025 Season will open Monday February 3, 2025. We strongly recommend registering your baggage as soon as possible to receive the best available rates and transit.

Yes. To ship more than one item at a time, click the '+' in the middle of the booking page and select the number of bags you want to ship to camp.

Yes. Ship Camps allows you to ship your child’s luggage to camp either one-way or round trip.

Yes. To book a multi-leg trip, you will book two separate one way orders. A multi-leg trip would, for example, start at Location A, go to Location B, and then to Location C. You can also call Ship Camps directly to set this up.

Your logistics provider will be depicted on your order confirmation email and your shipping label. Your shipping label can be accessed through the confirmation email sent to you after booking your shipment and in the welcome packet you will receive in the mail prior to your pickup date.

One of our partnered carriers will be collecting your camper's baggage to ship to camp. Your order confirmation email, pickup reminder email and shipping label will indicate the carrier collecting the shipment from your home.

Yes, you can ship camp gear from your private residence or business. You also have the option to drop off their camp gear at a local carrier store.

You do not need to be home on your pickup date but the trunks or duffle bags need to be labeled and ready to go outside your front door on that date for the carrier to pick up.

If you are shipping domestically and have been assigned FedEx as your carrier, you can drop off at any local FedEx store. If you are shipping internationally and your carrier is DHL, you can drop off at a local DHL authorized ship center near you. Your shipping label and confirmation email will indicate your assigned carrier and, therefore, which store you need to drop off at.

Your campers pickup window is between 9am-6pm and the carrier can collect the shipment at any point during that time. You do not need to be home for the pickup.

If you opted in for a one hour pickup at the time of booking, our partnered carrier will pickup the shipment during that specified time.

If we are picking up the shipment from your home, we recommend leaving the shipment labeled and ready outside your front door.

If we are picking up the shipment from an apartment, we recommend leaving your shipment with your doorman or at your building's shipping and receiving area (if applicable).

If we are picking up the shipment from a business location, we would recommend leaving the shipment at the front desk of that location or at the designated pickup area for the building (if applicable).

If you have any questions about where to leave your shipment ready for pickup please call us at (855) 540-2267.

No, you do not need to schedule the pickup from camp - we take care of that for you!

Send us an email at customersupport@shipcamps.com or give us a call at (855) 540-2267.

Hours of Operation:

• Monday: 8:00 AM - 8:00 PM ET
• Tuesday: 8:00 AM - 8:00 PM ET
• Wednesday: 8:00 AM - 8:00 PM ET
• Thursday: 8:00 AM - 8:00 PM ET
• Friday: 8:00 AM - 8:00 PM ET
• Saturday: 8:00 AM - 5:00 PM ET
• Sunday: 9:00 AM - 6:00 PM ET